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The controller of your personal data is Click Media Marketing, owner of the «InstaChat» product, with registered office at Plaza de las Cortes 28014, Madrid – Spain. If you have any questions or concerns about how we handle your data, please contact us at support@instachat.bot.
Click Media Marketing provides digital services that may involve the collection and processing of personal data to enhance user experience and deliver tailored services. By using our digital services, you agree to the collection and use of information in accordance with this Privacy Policy.
You have the right to request the update or correction of your personal data. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the email address provided. We will promptly correct any information found to be incorrect.
The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
We collect various types of information, including personal data, to provide and improve our services. The types of information we collect include:
– Personal identification information: such as your name, email address, phone number, etc.
– Technical information: such as your IP address, browser type, and device information.
– Usage data: including how you interact with our website and services.
We use the information we collect in various ways, including to:
– Provide, operate, and maintain our website.
– Improve, personalize, and expand our website.
– Understand and analyze how you use our website.
– Develop new products, services, features, and functionality.
– Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
– We may also disclose your personal information if required by law or to protect the rights and safety of Click Media Marketing and its users.
– Send you emails.
– Find and prevent fraud.
Click Media Marketing follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Under the California Consumer Privacy Act (CCPA), California consumers have the right to:
– Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
– Request that a business delete any personal data about the consumer that a business has collected.
– Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.
-If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
For residents of the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR), which provides you with certain rights regarding your personal data. These include:
– The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
– The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
– The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
– The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
– The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
– The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@instachat.bot.
While the CCPA applies to residents of California, the GDPR applies to individuals within the European Economic Area. Both laws aim to provide greater transparency and control over personal data, although there are differences in their scope and the specific rights granted. We are committed to upholding the highest standards of data protection, regardless of your location.
We take the security of your personal data seriously and implement various technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We do not knowingly collect any personal identifiable information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove that information from our servers.
If you have any questions, concerns, complaints, or wish to exercise your data protection rights, please contact us at support@instachat.bot or by mail at Click Media Marketing, 28014 Cortes Square, Madrid – Spain. We are committed to resolving any issues you may have regarding your privacy.
InstaChat is a marketing platform that automates messages and campaigns on WhatsApp, Facebook, Instagram and email, improving customer interaction through Chatbots and Artificial Intelligence.
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